Butler Commerce Solutions
Customer Support
Butler Commerce Solutions knows that reliable Customer Support is one of the key requirements for most customers. Over the years we have developed customer support services that address both the immediate problems and questions that arise in daily operations of wholesale distributors as well as long-term warehouse management business decisions.
System i Warehouse Management Product Updates
Updates for our System i Warehouse Management Utilities can be downloaded from our web site. Learn more about System i Warehouse Management Utilities Product Updates
Butler Commerce Solutions Customer Contacts
Each customer is contacted monthly by an account manager. The account manager is looking for feedback related to system performance or any problems you may be experiencing. Your account manager works with you through the entire Wholesale Distribution Software implementation process and is knowledgeable about every SaaSect of your business operation. With the combined knowledge of Freedom Series/ec21 and your business process, your account manager can help you determine the most advantageous solution to warehouse management issues.
Butler Commerce Solutions Freedomnet
As part of our software maintenance agreement, Butler Commerce Solutions provides a direct connection, between your system and the Butler Commerce Solutions customer service system. This lets customer service representatives diagnose problems or questions directly on your system while the you are running the application. This connection also provides you with access to online training without the costly investment of travel expenses. Butler Commerce Solutions personnel can talk with you via telephone while directly monitoring your progress through the Freedomnet connection. Freedomnet ensures that Butler Commerce Solutions can provide you with continuous Wholesale Distribution Software support.
