At Butler Commerce Solutions, we have invested in developing an outstanding customer support infrastructure which includes a wide range of implementation services, customer training, services, and support. Offerings include classroom training, on-site training, computer based training, implementation, data conversion, application interface development, application development to meet your unique business requirements, technical support, electronic update support, and much more.

FREEDOM F*I*R*S*T:

Freedom F*I*R*S*T =Freedom Implementation Regiment to Successful Transition It is a 10 step methodology to guide the implementation process for our clients.

It allows BCS to take clients from their current state to a more productive ERP environment in the shortest amount of time.

The 10 steps are defined as follows:

1. Project Launch.
2. BCS On-Site Discovery and Implementation Planning.
3. BCS Creates Customized Populated Database (CPD) for training and testing purposes in SaaS environment.
4. Business Training Workshop Using Customized Populated Database (CPD) performed via Internet Web-Based Training facilities or on-site when required.
5. Technical Training Workshop via Internet Based Training Facilities or on-site when required.
6. BCS Generates FREEDOM SERIES ec21 with the Customized Populated Database (CPD) inclusive of potential customer specific modifications and implements final product into SaaS environment.
7. End user training via Internet based training facilities or on-site when required.
8. Customer Personnel and BCS Team Present "State of the Project" in preparation for go-live.
9. Final data conversion, system balancing and signoff.
10. Go-Live, project wrap-up.

Our education process is built on customer need. BCS has multiple options to help get your team productively using Freedom Series/ec21 as fast as possible because we know that when your employees are comfortable with their software your company becomes more efficient and therefore saves time and money. We begin the training process in the implementation phase (Freedom F*I*R*S*T) either at our facility or at your location or via the web. We can continue to work with your team over the next several months to enhance their knowledge as they become more familiar with the solution. All clients also have 24 x 7 access to our on line knowledge base.

Our team of experts will work with you in order to expand your revenue opportunities via the Internet. We will help you define your requirements and goals for the web. We will then work with you to build a powerful B2B web site that is fully integrated to your back end ERP, Freedom Series/ec21. All of the feature you enjoy with your Freedom Series/ec21 including Business Intelligence and client sales analysis is available to you via our web products and services. If you are looking to add services, our software is fully customizable and capable of expanding to accommodate your needs.

Out of the box, Freedom Series/ec21, meets or exceeds 90% of the requirement of most wholesale distributors. However, each distributor is unique and has its own specific requirements. Our software is fully customizable to match a company's personality. All of the personality setup is done during the initial implementation by setting common defaults but some will require additional services. Butler Commerce Solutions staff helps your team complete the integration and provides you with a working solution. As you advance your working knowledge of the product you may want to expand your use and or enhance the solution. In those cases, BCS is available to help you customize your solution.

Butler Commerce Solutions can provide additional services to you if you would like to improve your business practices, add services or develop new capabilities within your Freedom Series/ec21 solution.