Sales & Customer Service
Freedom Series/ec21 is designed to address the needs of every part of your operation, but particular attention is given to your Sales & Customer Service requirements. Freedom Series/ec21 offers several methods of order entry and customer service inquiries.
Any discussion of Freedom Series/ec21 Sales & Customer Service functions must begin with new order creation. The Freedom Series/ec21 Sales Order System is constructed to be simple to use yet handle the most complex order situations. From the simplest orders to those requiring split shipments, export documentation, contract pricing, or serial number tracking--Freedom Series/ec21 provides the answer. With the Freedom Series/ec21 Sales Order System you will be able to handle more orders with fewer errors (increase sales), improve your customer satisfaction, and reduce your order handling costs.
As you review this section, you will see that Freedom Series/ec21 gives you a competitive advantage, makes your sales efforts more productive, allows you to maintain excellent customer relations, and reduces the costs associated with sales & customer service.
BCS has been developing software specifically for the wholesale distributor since 1985. The resulting integrated solution, Freedom Series/ec21, is functionally rich in each of the following applications:
- Internet Order Management & Customer Service
- Sales & Customer Service
- Inventory Control, Purchasing & Replenishment
- Warehouse Management
- Accounts Receivable & Credit Management
- Accounts Payable
- General Ledger, Budgeting & Financial Reporting
- Sales Analysis
- Sales Commissions
- Faxing & E-mailing
- Electronic Data Interchange (EDI)
- Customer Relationship Management/Market Segmentation
- Business Analysis Module
- Demand Planning & Forecasting
- Real-time Remote Order Entry & Customer Service
- Business Performance Management
- System Management
phone: +1-800-729-7950