Internet Order Management & Customer Service
The value of business-to-business Internet commerce is clear. Companies are selling millions of dollars of goods and services through this fourth channel. Industry analysts projected business-to-business web commerce to rocket to $4 trillion by 2009. Electronic Commerce for the 21st Century (ec21) web commerce was designed in collaboration with wholesale distributors to offer Internet customer service and order management functions required for wholesale distributors. For a demonstration of the capabilities of Freedom Series/ec21 Web Commerce, please contact us.
Integrate to your Host
Web commerce is about customer service and sales channels with minimal employee intervention. That's precisely why ec21 web commerce is a powerful integrated enterprise solution specifically designed for the web commerce needs of the distribution industry. ec21 web commerce integrates in real-time with your back-office enterprise application system, allowing your customers to access the information they need round-the-clock without intervention from your staff.
BCS has been developing software specifically for the wholesale distributor since 1985. The resulting integrated solution, Freedom Series/ec21, is functionally rich in each of the following applications:
- Internet Order Management & Customer Service
- Sales & Customer Service
- Inventory Control, Purchasing & Replenishment
- Warehouse Management
- Accounts Receivable & Credit Management
- Accounts Payable
- General Ledger, Budgeting & Financial Reporting
- Sales Analysis
- Sales Commissions
- Faxing & E-mailing
- Electronic Data Interchange (EDI)
- Customer Relationship Management/Market Segmentation
- Business Analysis Module
- Demand Planning & Forecasting
- Real-time Remote Order Entry & Customer Service
- Business Performance Management
- System Management
phone: +1-800-729-7950